More Successes Come in Finding the Good

Bosses should reinforce workers’ success, redirect the failures
by Harvey Mackay – Star Tribune

Few employees will tell their managers what they can do to be a better boss. Harvey Mackay provides the common answers so you don’t have to put employees on the spot. He also tells the story of killer whales and how its trainers work with it by using positive reinforcement. Then when it does something wrong, the “trainers quietly redirect the whales until they do something right.”

What are some ways to redirect employees? [ Read original article ]