Current Dilemma: How do I manage a brilliant-but-unorganized employee?

Every company has one — the “genius” who can pull an amazing solution out of you-know-where, when everyone else has been frustrated for weeks.

I have one on my team. He’s the go-to guy for new ideas and solutions, but he’s terribly unorganized and refuses to document anything he does. He never follows procedures or stores files where the rest of us can find them. If he’s out for some reason, we can spend half a day trying to recreate his thought process.

In the next few months, we are taking on lots of new business, so I need this person to be in top form, on mission and part of the team. He must get organized and learn to document properly. Should I use discipline — or would education be better — to help him “over the hump?”

— Lori