Current Dilemma: I can’t get no satisfaction
We have a client satisfaction survey to help us ensure we keep our clients happy. It’s been a struggle to get responses, even though the survey asks just a few open- and closed-ended questions. How do we increase response rates? Should we make all of our questions close-ended? Or are there certain questions that yield better responses?
— Drew, VP Marketing
Comments (0)
Trackback URL | Comments RSS Feed